Privacy Policy

This Privacy Notice for FITFLUXX LLC ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at fitfluxx.com or any website of ours that links to this Privacy Notice
• Download and use our mobile application (FitFluxx), or any other application of ours that links to this Privacy Notice
• Use FitFluxx. FitFluxx is a psychology-based wellness platform that helps users build sustainable health habits through AI-powered coaching, personalized curriculum, meal tracking, activity logging, and daily check-ins.
• Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

Summary of Key Points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by emailing us at [email protected]. We will consider and act upon any request in accordance with applicable data protection laws.

Table of Contents

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. What Legal Bases Do We Rely On?
4. When and With Whom Do We Share Your Personal Information?
5. Do We Use Cookies and Other Tracking Technologies?
6. Do We Offer Artificial Intelligence-Based Products?
7. Is Your Information Transferred Internationally?
8. How Long Do We Keep Your Information?
9. How Do We Keep Your Information Safe?
10. Do We Collect Information From Minors?
11. What Are Your Privacy Rights?
12. Controls for Do-Not-Track Features
13. Do United States Residents Have Specific Privacy Rights?
14. Do Other Regions Have Specific Privacy Rights?
15. Do We Make Updates to This Notice?
16. How Can You Contact Us About This Notice?
17. How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information we collect may include: names, phone numbers, email addresses, job titles, usernames, passwords, contact preferences, contact or authentication data, billing addresses, and mailing addresses.

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice at https://stripe.com/privacy.

Application Data. If you use our application(s), we may also collect mobile device data (device ID, model, manufacturer, OS, browser type, IP address) and may request permission to send you push notifications.

Information automatically collected

In Short: Some information is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This includes log and usage data, device data, and location data (based on IP address). You can opt out of location collection by disabling your Location setting on your device.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for purposes including: account creation and authentication, service delivery, user support, administrative communications, order fulfillment, feedback requests, marketing (with your consent), fraud prevention, usage analysis, and AI coaching personalization. We also use it to enable Pro Partner client management, partner-client communication, and partner earnings tracking.

3. What Legal Bases Do We Rely On?

In Short: We only process your personal information when we have a valid legal reason to do so.

If you are located in the EU or UK, we rely on the following legal bases: Consent, Performance of a Contract, Legitimate Interests, Legal Obligations, and Vital Interests.

If you are located in Canada, we may process your information with your express or implied consent. In some exceptional cases we may be legally permitted to process without consent (e.g., fraud detection, legal investigations, compliance with court orders).

4. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations and with specific categories of third parties.

We may share your data with vendors, service providers, and contractors who perform services on our behalf, including: AI platforms, cloud computing services, communication and collaboration tools, data storage providers, payment processors, sales and marketing tools, and website hosting providers.

We may also share information in connection with business transfers (mergers, acquisitions, financing) or with business partners to offer certain products, services, or promotions.

5. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies to maintain security, prevent crashes, fix bugs, save preferences, and assist with basic site functions. We also permit third parties to use online tracking for analytics.

We may share your information with Google Analytics to track and analyze use of the Services. To opt out, visit https://tools.google.com/dlpage/gaoptout.

6. Do We Offer Artificial Intelligence-Based Products?

In Short: We offer products, features, or tools powered by artificial intelligence.

We offer AI-powered features through third-party service providers, including Anthropic. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI products. You must not use the AI products in any way that violates the terms or policies of any AI Service Provider.

To opt out of AI data processing, contact us using the contact information provided below.

7. Is Your Information Transferred Internationally?

In Short: We may transfer, store, and process your information in countries other than your own.

Our servers are located in the United States. If you are a resident in the EEA, UK, or Switzerland, please be aware that your information may be transferred to the US. We have implemented the European Commission's Standard Contractual Clauses to protect your personal information in accordance with applicable law.

8. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as you have an account with us, unless a longer retention period is required by law. When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it.

9. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

10. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18 years of age. If we learn that personal information from users under 18 has been collected, we will deactivate the account and promptly delete such data. Contact us at [email protected] if you believe we may have collected data from a minor.

11. What Are Your Privacy Rights?

In Short: Depending on your location, you may have certain rights regarding your personal information.

In some regions (EEA, UK, Switzerland, and Canada), you may have the right to: request access and obtain a copy of your personal information; request rectification or erasure; restrict the processing of your personal information; data portability; and not be subject to automated decision-making.

Withdrawing your consent: You may withdraw your consent at any time by contacting us using the details in section 16 below.

Opting out of marketing: You can unsubscribe at any time by clicking the unsubscribe link in our emails, replying "STOP" to our SMS messages, or contacting us directly.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Account Information: To review or change your account information or terminate your account, log in to your account settings or contact us. Upon termination, we will deactivate or delete your account from our active databases, though we may retain some information to prevent fraud or comply with legal requirements.

Questions about your privacy rights? Email us at [email protected].

12. Controls for Do-Not-Track Features

Most web browsers include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals. California law requires us to let you know how we respond to web browser DNT signals — we do not respond to them at this time.

13. Do United States Residents Have Specific Privacy Rights?

In Short: If you are a resident of California, Colorado, Connecticut, or other applicable US states, you may have the right to request access to and receive details about the personal information we maintain about you.

Categories of Personal Information We Collect

Your Rights

You have the right to: know whether we are processing your personal data; access your personal data; correct inaccuracies; request deletion; obtain a copy of data you previously shared; non-discrimination for exercising your rights; and opt out of processing for targeted advertising, sale of personal data, or profiling.

How to Exercise Your Rights

Contact us by emailing [email protected].

Appeals

If we decline to take action regarding your request, you may appeal by emailing [email protected]. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" Law

California Civil Code Section 1798.83 permits California residents to request information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. Submit such requests in writing using the contact details in section 16.

14. Do Other Regions Have Specific Privacy Rights?

Australia and New Zealand

We collect and process your personal information under Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020. If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services. You have the right to request access to or correction of your personal information at any time. If you believe we are unlawfully processing your personal information, you have the right to submit a complaint to the Office of the Australian Information Commissioner or the Office of New Zealand Privacy Commissioner.

15. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

16. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:

17. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please email us at [email protected].